Email developer@dealercanvas.com with the subject “Celeem account deletion” and identify the email address associated with your account. If you can access that email account, send the request from it. If you cannot, explain that so another appropriate verification method can be considered. You do not need to reinstall or sign in to the app to submit an email request. Do not send your password.
We may request information reasonably necessary to verify account ownership or authority. An authorized representative may submit a request as described in the Privacy Policy.
If you can sign in, open Settings, select Delete account, and follow the confirmation and reauthentication instructions. Enter your password only in the app's authentication flow; never send it by email. Deletion is permanent and cannot be undone, except for what section 6 of the Privacy Policy says Celeem keeps.
The account-deletion process removes the following from Celeem's active account, listing, and photo-storage systems, subject to the lawful retention exceptions below:
Account closure and background cleanup occur in stages. Signing out or seeing an account-deleted message does not mean every associated record or stored file has already been erased. Copies saved independently by other users, messages or calls outside Celeem, and photographs saved on your own device are outside this account-deletion process.
Deletion does not automatically remove reports or associated moderation and administrative records. Ban-enforcement records, including information used to prevent a banned account from signing up again, may also remain. Such information may be retained only where permitted or required by applicable law and reasonably necessary for security, fraud prevention, enforcing lawful restrictions, legal compliance, or preservation of evidence. It is not retained for unrelated marketing.
Retained records and any backup or provider-held copies remain subject to the purpose and retention limits in Privacy Policy section 6. Backup copies may follow a different deletion cycle from active systems; account closure does not guarantee immediate removal of every backup or operational record.
Email requests require ownership or authority verification before account-specific action. We handle valid requests without undue delay and within applicable legal deadlines. Verification, the amount of associated data, and background processing can affect completion time. Any extension or refusal must be permitted by applicable law, and we will provide any required explanation or notice. We do not promise that all processing finishes immediately or within a fixed number of hours.
For the status of an email request or remaining cleanup, reply to your request email. We will explain the status and any information needed from you, and identify any applicable retention exception or lawful extension. To ask us to reconsider a refusal, follow the privacy-request appeal instructions.